Terms of sales

Our conditions for deposits, cancellations and modifications differ according to the type of tariff.
Please check the conditions of the tariff you have booked. These may also differ depending on current promotions and the booking channel chosen, particularly if you book via an intermediary (e.g. OTAs, Tour Operator, Travel Agency). In the latter case, please consult the terms and conditions relating to this partner.

Flexible rates :

Booking conditions :

To confirm your reservation you will be asked for a deposit of 30% of the total amount of the stay.

On our rental residences, the balance of the stay must be paid 30 days before arrival. It is deducted automatically.

Payment by credit card: Visa, MasterCard

Cancellation and modification conditions :

No cancellation or modification fees will be charged until D-8 of arrival

From D-7 of arrival, no-show or interruption during the stay: 100% of the total amount of your stay will be charged.

Semi-flexible rate :

Booking conditions :

To confirm your reservation you will be asked for a deposit of 30% of the total amount of your stay.

On our rental residences, the balance of the stay must be paid 30 days before arrival. It is deducted automatically.

Payment by credit card: Visa, MasterCard

Cancellation and modification conditions :

No cancellation fees will be charged until D-21 of arrival.

For any cancellation or modification of your stay:

  • From D-20 of arrival: 50% of the total amount will be charged
  • From D-14 of arrival: 75% of the total amount will be charged
  • From D-7 of arrival, non-presentation of the client (no-show) or interruption during the stay: 100% of the total amount will be invoiced.

Prepaid rates – Not changeable – not cancelable.

Booking conditions :

Stay to be paid in full at the time of booking.

Payment by credit card: Visa, MasterCard

Condition d’annulation et de modification :

From the moment of booking, for any cancellation or modification, no-show or interruption of your stay,
.

  • 100% of the total amount of your stay will be charged.
  • Reservation cannot be changed or refunded.

Caution et Pre-Authorization :

For our hotels Moby Dick and Castell’Verde, a pre-authorization of 50 €/day on your credit card will be required. Otherwise, it will not be possible to transfer your consumption to our service points in your room for payment at the end of your stay. You will have to pay directly to these points..

For the Castell’Verde residence and Pavilions Moby Dick, a deposit of 300 €/stay payable by credit card will be requested at check-in. Cash and cheques are not allowed.

For the Cala Sultana residence and Moby Dick Lodges, a deposit of 600 €/stay payable by credit card will be required at check-in. Cash and cheques are not allowed.

End of stay cleaning :

The payment of the end of stay cleaning fee is compulsory on the following establishments :

  • Castell’Verde Residence : Studio €45, Duplex €60
  • Moby Dick Residence : €45
  • Cala Sultana Résidence : €65
  • Moby Dick Lodges : Beach House €50, Premium Beach House €95 Luxury Beach House €115

Tourist tax :

A tourist tax will be asked at the end of your stay. This tax can be modified without notice by the municipality. To date, it amounts to :

  • Moby Dick Hotel : €1,65/adult
  • Castell’Verde Hotel : €1,10/adult
  • Residences and Lodges : amount determined according to the date of stay for a maximum of €3.30/adult/night.

Additional conditions :

The conditions on the website of each of our establishments are an integral part of these conditions. Please consult them.

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